Not resolved
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Value for money

We bought a BBQ approximately 3 years ago,,, tool it back yo Hanford store right after we bought it & told them there was a problem,,, would lite & it was leaking propane!!! They said they checked it for 2dats & it was fine!!!!!!

We should have made them exchange this piece of ***!!! We are constantly filling this tank every month to two month when we only bbq in average of 1 to 2 times monthly!!!! I'm so angry that orchard should have taken this defaults product back!!!! I have & will continue to share my dissatisfied product with my Facebook friends & family!!!

I was a loyal fan of Orchard Supply Hardware!!! I have to buy a new BBQ & it won't be from OSH!!!

Product or Service Mentioned: Orchard Supply Hardware Grill.

Reason of review: Damaged or defective.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Santa Rosa, California, United States #1324196

Purchased an "Onward" 3-burner 3 years ago which we've used a few times each summer and which worked fine until this spring. Automatic lighter is dead, and manual lighting worked once and then stopped completely.

OSH staff was not interested, (dismissive, actually) and couldn't recommend a source for independent service.

They've seen the last of us.

C. Van Horn

Gardner, Massachusetts, United States #1178287

Buy a Weber next time.

You May Also Like