On 8/10/2016 my husband and I went to the OSH in San Leandro, CA and bought a patio set of table and 4 chairs. When we drove around back to pick up the set in boxes it had been opened and taped back together.
We went to Customer Service and spoke to a representative who said that was the only set they had besides the floor display and she "guaranteed it will be in perfect condition and have all the parts" so go ahead and take it. We really hesitated because we live 65 miles from that store and don't get down there very often. Sure enough, we got home and a leg was broken off one of the chairs! Obviously, some one returned it broken and they pawned it off on us as new.
This was my first and last experience with OSH!!!! Elaine Carpenter, Laytonville, CA
Product or Service Mentioned: Outdoor Furniture.
Reason of review: Damaged or defective.
Preferred solution: Let the company propose a solution.