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3.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Staff
Warranty
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Went to our local OSH for the second time to buy a shelf unit for the garage (first time they were "out") We were told none in stock but another OSH (Livermore ) had 6 in stock. We went to that store the next day and were told at the register that they had none in stock and we had been "misinformed" by the first store.

We waited 30 minutes for the sales floor clerk to go check the "back" and still no shelf unit. We then had to order the unit and call back (shouldn't they be calling US?) to find out if it comes in. Not sure we'll ever see it but had to pay in advance which we think is probably illegal. Where is the inventory control?

Fed up and very disgusted in San Leandro.

Product or Service Mentioned: Orchard Supply Hardware Customer Care.

Reason of review: Poor customer service.

Preferred solution: get your inventory control up and running on the computer system.

I didn't like: Customer service.

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