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I used to work 2 OSH. That's another story. Simply put I find it is rude that the FIRST THING most all checkout clerks spew is " ARE YOU A MEMBER ? " Or what ? I always give an unpredictable answer. Like " like with the NRA ? " Now as we know ( I have been told by my...
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1.0
I liked
  • Polished concrete floors in the newer remodels
#958789
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On 8/10/2016 my husband and I went to the OSH in San Leandro, CA and bought a patio set of table and 4 chairs. When we drove around back to pick up the set in boxes it had been opened and taped back together. We went to Customer Service and spoke to a representative...
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Laytonville, California
#899493
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Went to our local OSH for the second time to buy a shelf unit for the garage (first time they were "out") We were told none in stock but another OSH (Livermore ) had 6 in stock. We went to that store the next day and were told at the register that they had none in...
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3.0
I didn't like
  • Customer service
#884754
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Short Review on October 14, 2016

Orchard Supply Hardware
#936605
2.0
Details
Went to redding ca. Store and the store would not return electrical outlets in box without receipt. I do alot of construction projects never had this.problem with PR . Made me late and had to go back home to get original reciept . Rediculous Profucts were in original bags undesterbed.
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Advertised vs Delivered
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Product or Service Quality
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Value for money
Warranty
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Cordless Drill Review

Orchard Supply Hardware
#584362
My wife bought me cordless drill for Christmas. They were out of stock. It's now January 20th and still out of stock. Would like it this year.
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Orchard Supply Hardware Grill Review from Hanford, California
We bought a BBQ approximately 3 years ago,,, tool it back yo Hanford store right after we bought it & told them there was a problem,,, would lite & it was leaking propane!!! They said they checked it for 2dats & it was fine!!!!!! We should have made them exchange...
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Anonymous
C. Van Horn

Purchased an "Onward" 3-burner 3 years ago which we've used a few times each summer and which worked fine until this spring. Automatic lighter is dead, and manual lighting wo...

Anonymous
lifesaver

Buy a Weber next time.

1.5
#871608
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Be warned that if you enter the OSH located at 377 Royal in San Jose, CA, stop to look at the items on the clearance table while on the way to using the restroom, you will be under scrutiny because apparently that is considered 'suspicious' behavior. If you then...
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#827767
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I rented a carpet cleaner on 4/8/16, brought it back on 4/9/16 @11am . Went in and asked the man standing there , could i get some help taking it out? I was parked right in front in Handicap, he said all employees were busy, and it would take 10mins, to get help, i...
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2.1
East Rancho Dominguez, California
#826787
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Advertised offset patio umbrellas in their email flyer. In store only for one day. So I went to the store within 2 hours of the email, same day. My local store did not have any, never did. They checked 4 other stores, not available, did not have either. They placed an...
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1.9
#818548
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Six months ago I went to Orchard Supply to have a blank key cut for my car. I happened to have a blank key with me and these two gentlemen showed me how to cut the key. They were great and when I asked them how much I owed they said nothing, because I had my own blank....
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I didn't like
  • Customer service
#767380
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I purchased a Craftsman Gas Trimmer on Sunday 3/15/15. I spent roughly 2 hours trying to start said Trimmer. Trimmer would not start, I followed all instructions supplied with trimmer. I then spent an hour trying to start it on Monday 3/16/2015. Again trimmer would not...
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#616597
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Contact Orchard Supply Hardware

Mailing Address:
Orchard Supply Hardware
Store Support Center 6450 Via Del Oro
San Jose, CA 95119
Phone:
(888) 746-7674
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Never anyone to help a customer find something, unless you're in the more confined/limited tool section. Was in a few days ago for small sprinkler parts. Licked out in that another employee, when asked, called for assistance for me. Waited 20 minutes. Saw two male...
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I didn't like
  • No customer help
#607384
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